Warranty Information

Introduction

This limited warranty applies to any order, purchase, receipt, delivery, or use of any products and services (collectively, a "purchase") from Inovus Ltd or any of its subsidiaries, affiliates, or authorised resellers ("reseller"). If you enter into a separate written agreement with any of the aforementioned, this warranty may be declared null and void.

This warranty applies to your purchase unless you notify Inovus Ltd in writing that you do not agree to this agreement within 15 days after you receive it, and you return your product or cancel services under Inovus Ltd's refund policy. This agreement contains a dispute resolution clause (see below).

The terms and conditions applicable to the Inovus limited warranty are as set forth below:

Limited Warranty

Inovus Ltd warrants to the end user ("Customer") that the product will be free from defects in workmanship and materials, under normal use and service, for one (1) year — or such longer period as Inovus Ltd may announce publicly from time to time for particular products — from the date of purchase from Inovus Ltd or an authorised reseller.

Inovus Ltd's sole obligation under this express warranty shall be, at Inovus Ltd's option and expense, to:

• repair the defective product or part,
• deliver to the Customer an equivalent product or part to replace the defective item, or
• if neither of the above is reasonably available, refund the purchase price paid for the defective product (at Inovus Ltd's sole discretion).

All products that are replaced become the property of Inovus Ltd.

Replacement products or parts may be new or reconditioned. Inovus Ltd warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

Products returned to Inovus Ltd must be sent prepaid and packaged appropriately for safe shipment; it is recommended they be insured or sent by a trackable method. Responsibility for loss or damage does not transfer to Inovus Ltd until the returned item is received. The repaired or replaced item will be shipped to the Customer, at Inovus Ltd's expense, no later than thirty (30) days after Inovus Ltd receives the defective product, and Inovus Ltd retains risk of loss or damage until the item is delivered to the Customer.

Exclusions

Inovus Ltd will not be liable under this limited warranty if its testing and examination show that the alleged defect or malfunction does not exist, or results from:

• Failure to follow Inovus Ltd installation, operation, or maintenance instructions
• Unauthorized product modification or alteration
• Unauthorized use of common carrier communication services accessed through the product
• Abuse, misuse, or negligent acts or omissions of the Customer and persons under the Customer's control
• Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or other unpredictable random hazards

Warranty exclusive. If an Inovus Ltd product does not operate as warranted above, the Customer's sole remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at Inovus Ltd's option. To the full extent allowed by law, the foregoing warranties and remedies are exclusive and are in lieu of all other warranties, terms, or conditions, express or implied — including warranties of merchantability, fitness for a particular purpose, satisfactory quality, correspondence with description, and non-infringement — all of which are expressly disclaimed. Inovus Ltd neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale, installation, maintenance, or use of its products.

Support and Service Agreements

If you purchased your product from an Inovus Ltd Authorised Reseller, contact the Authorised Reseller for information about support and service agreements applicable to your product.

For information on Inovus Ltd's service, visit www.inovus.org or contact info@inovus.org.