Delivery Information

At Inovus Medical, we understand the importance of a smooth and reliable delivery process. Here's what you need to know about our delivery service.

Delivery Times

Our simulators are specialist products and may take 4–6 weeks to be delivered. We take pride in crafting each product with precision, and this extra time ensures the highest quality and reliability.

Shipping Method

• All new orders placed on our website or through our sales representatives are shipped from our UK distribution hub via DHL Express Worldwide.
• Customers in the USA who have requested deliveries through the Totum supply suite may have their products delivered by FedEx.
• Customers in all other territories, for deliveries from the Totum supply suite, ship via DHL Express Worldwide for safe and expedited delivery.

Shipping Fees

• Shipping fees for online orders are calculated at checkout based on destination and weight.
• If ordering offline through a sales representative, they will provide a personalized quote including shipping fees.

Order Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number, which you can use to monitor your shipment until it arrives.

Delivery Address

To ensure a seamless delivery experience, please provide:

• Your full address, including any specific instructions or notes for the delivery driver
• The name of the person receiving the delivery
• A valid phone number so the courier can contact you about delivery queries
• An email address for delivery notifications and updates

These details help make sure your order arrives without issues and that you're kept informed throughout the process.

Delivery Timeframes

Delivery times may vary by location. Please allow additional time for customs processing where applicable.

Delivery Questions

If you have questions or concerns about your order's delivery, our customer support team is here to help — please don't hesitate to get in touch.