Customs Information

Thank you for choosing Inovus Medical for your surgical training needs. We are dedicated to providing you with high-quality products and excellent service. When you shop with us, it's essential to understand the customs and import duties associated with international orders.

1. International Orders

Inovus Medical is proud to serve customers around the world. For all deliveries outside the United Kingdom — especially to countries without a free trade agreement with the UK — customs and import duties may apply to your order. These fees are not included in the purchase price and are your responsibility.

2. Your Responsibility

It is the customer's responsibility to pay any customs and import duties associated with their order. Failing to pay these fees in a timely manner may result in delays and complications with delivery.

3. Return of Unpaid Orders

If customs and import duties are not paid, and this results in non-delivery or return of the order to Inovus Medical in the UK, the customer will be liable for any costs associated with re-shipping the product — including return shipping, customs fees, and re-shipping fees.

4. Estimate of Customs and Import Duties

To estimate potential customs and import duties for your location, we recommend contacting your local customs office or tax authority. The final amount may vary and is determined by your local customs authorities.

5. Delivery Times

Customs processing can sometimes delay delivery. While we strive to provide accurate delivery estimates, international customers should allow for additional time for customs clearance.

6. Tracking Your Order

You'll receive a tracking number to monitor your order's progress. We recommend tracking regularly and contacting your local courier or customs office for updates on your shipment's status.

7. Customer Support

If you have any questions or concerns about customs and import duties, or need assistance with your international order, please contact our customer support team — we're here to help.

Thank you for choosing Inovus Medical. We are committed to delivering our surgical training technologies to your doorstep, no matter where you are in the world.