Returns & Refunds

Inovus Ltd takes customer service seriously. If you're not entirely satisfied with your product, here's how we can help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition you received it
• It must be returned in its original packaging
• You must have the receipt or proof of purchase

Responsibility for the product remains with you until it is received by Inovus Ltd.

Refunds / Replacements

Once we receive your item, we will inspect it and notify you that we've received your return. We'll notify you of the status of your refund immediately after inspection.

If your return is approved, we will — depending on your preference — either:

• initiate a refund to your credit card (or original payment method), or
• despatch a replacement item.

If you opt for a full refund, you'll receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.